Significant improvement of accessibility for people with reduced mobility aiming at a higher quality of life.
Needs of people with disabilities should be defined and analyzed towards higher accessibility (e.g. indicating which are the accessible vehicles) and security (reporting tools to alert about potential dangerous points). CARRIS operates an on-call DRT-type service for people with wheelchairs and has a strong interest on improving the service for people with disabilities. With regards to innovative mobility services, CARRIS is currently establishing a DRT service, as part of a pilot project with CEF funding, which may be extended to lines with suitable characteristics (e.g. night services). For this purpose, data from the other mobility service providers should be utilized.
Other main improvements in the mobility landscape for the city of Lisbon
First, improve the mobility of those that live, work, study and visit the city of Lisbon, including school mobility and having special focus on the inclusive mobility of vulnerable people (dedicated routing and improvement of conditions). Second, reduce the use of private cars in the city, increase of the share of bikes and expansion of the bicycle network, reduction of the number of road accidents towards zero deaths and regenerating public spaces, not only in Lisbon but also in the other municipalities.
Creation of an eco-system able to share dormant, scattered, and silo-ed operational data.
Integrated information from both public and private transport service providers should be available and the establishment of links with the other members of the eco-system facilitated. Local operators already collect data related to safety or to the performance of the systems aiming to work with the city to improve the conditions when the data depicts conflictive areas or operation problems. Moreover, collaborations with local police and the local parking company to solve operation problems due to incidents are already established. However, these still rely in human operators and are therefore not as efficient as if they would be if they were relying on automatic communication channels between the involved actors, facilitating the information flow.
To put a seed that will grow to a better data collection infrastructure in Lisbon and to a better dialogue and collaboration between all the actors of the mobility eco-system.
“Transform corporate data into strategic assets to improve the quality of life of our fellow citizens, providing them a services that meet their expectations and needs”. These strategic assets should also improve the efficiency of business processes, encourage problem solving and support management in the planning- and the decision-making process. At the end VoxPop should create a culture of "co-evolution" because data and its uses, will continue to evolve. This means that the skills needed to collect, categorize, assess, and act on data will need to evolve, too.
Standardize data generated by the actors of the mobility ecosystem of Lisbon following European standards.
Data standardization and communication protocols such as DATEXII should be promoted, in line with other international, national and local relevant projects such as C-Roads, C-Streets, IDACS, DATA4PT, UVARBox, EU-EIP and of course the implementation of the Portuguese NAP (National Access Point).. Especially relevant to VoxPop is the NetEx standard, which is conceived for multimodal public transport data.
2.2.1 Framing the challenges of Vox-pop
The VoxPop concept itself is complex, especially reaching a common consensus/vision shared by all involved actors. The use of information should be of interest for everyone. Data collection infrastructure is not available at the desired level for most of the stakeholders of the mobility ecosystem. The resources are limited, but there is significant know-how and expertise within the organizations that could be better exploited. A roadmap to the data goals of every organization/stakeholder should be built by mapping the data analytics needs of each organization and understanding the current availability and required adoption of technology and tools to support each type of user. Moreover, in order to apply rigorously the scientific method, the right hypothesis should be drafted. Scientifically sound methodologies should always be applied in order to have a structured and consistent project.
In addition, it is not only about information/data but about understanding and interpreting this information. For this to happen, data sharing is needed, avoiding fragmentation or silos. The contribution of the data and the associated methodologies should be discussed in the context of existing methodological gaps. At the same time, they should be considered in terms of innovation and progresses in analytical methods for all actors of the mobility ecosystem. This should result in a data-rich environment that makes data actionable, bringing perceived value to all citizens of Lisbon Metropolitan Area, which should be the main goal of this project.
With regards to the users, transport is seen as a commodity, but it should become an experience brand. Integrated door2door mobility services should be offered. Moreover, services and products that can meet people’s needs and expectations should be offered in a more holistic way. Not just one action will transform the perception of the people, but the set of all. Finally, data-value perception should be improved. There are three ways to create perceived value through data, and the last one should be the one to aim to: from only internal data; from only creating additional insights and reselling external data; by combining internal and external data sources.
2.2.2 Specific challenges identified by the partners
The current datasets are in varying and different formats.
The multiple available formats make interoperability highly complex. Even in the cases where open data is available, it is not in the right format to support multi-stakeholder communication. For this reason, the Stakeholders Alliance is of high importance towards achieving consensus with regards to data format and interoperability.
Lack of data availability concerning the transport system, not only coming from private operators but also the public ones.
The Lisbon Public Transport system has a large fragmentation of operators (some owned by Local Authorities, others by the State, others are private) which leads to difficulties in sharing data. However, in specific cases data sharing does happen. The public transport operators only have access to a partial information of the ticketing system, i.e. the ticket validations in the public transport systems operated by them. The ticketing system is managed by TML (former OTLIS) and the access to the same data of the other operators is more difficult so it cannot be used to optimize the daily operation of the vehicles as part of the trip chain of multimodal public transport users. In addition, no socio-economic data is available due to the sensitive aspect of this data, which is related to the privacy of passengers. In addition, not all mobility data needed for the observatory is available (e.g. private vehicles data is missing; public transport data is outdated).
With regards to the users, these are not captive anymore as in the past, where limited offer for mobility services was available (basically public transport or private cars/motorcycles). Multi-modality has significantly increased, and people are used to use multiple transport modes, even within the same trip chain.
Finally, during unexpected situations, such as the pandemic period of 2020-2021, new user needs collection methodologies have to be developed to allow its collection during such non-normal conditions.
The Open Call
The open call presents two challenges: first, it will be difficult to find evaluators with the right expertise to cover all the subjects of the open call; second, the “client” of the open call is the society itself, which makes more complex to define the financial sustainability of the selected solutions since open source is one of the requisites, which does not allow the winner company to keep the IPR.
The Innovators Alliance
The Innovators Alliance presents two challenges: first, to convince and engage the big-players to the Innovators Alliance, second ,to manage the individual motivations towards a common goal.
Lack of human resources to run the project from the side of the Municipality
Resources allocation has been complicated, mainly due to the response to the pandemic constraints, which implied the redefinition of priorities with consequences in the allocation of human resources to the project.
Additional / complementary challenges
- Lack of social awareness of people with reduced mobility.
- Complying with GDPR by providing anonymized data.
- The efforts should continue after the end of the project.
- Fragmented responsibilities in the public companies managing mobility.
- Engage and keep the commitment of the private sector